Through research, we will help you to more effectively deliver to your target market's needs, wants, hopes and dreams. Working with us, our clients build stronger, more focussed brands and services.

TJB is a strategic marketing research agency. We are different because we excel at translating great research into compelling brand positioning and communications strategy development. We go closer and deeper, but always keep it real and understandable.

WE PROVIDE
More profitable marketing direction

BUILT WITH
Strategic customer insights

DRIVEN BY
Passion and intelligence

REVEALED THROUGH
Experience and innovation

Our Story
TIM BIDDLECOMBE

Principal, Tim Biddlecombe, brings an impeccable reputation and vast industry experience. Passionate about research and helping clients develop successful marketing and communications strategies – he has over 35 years’ experience working for major brands in many international markets.

Most notably, Tim co-founded research agencies The Leading Edge in 1990 and Arnold & Bolingbroke in 2001 and was, most recently, Head of Strategy at BrandHook.

PAUL DIXON WITH CHRIS BINNEY & JAMES SHELLEY

TJBS, “the largest small insights agency”, works with specialist consultants to deliver unique, full-service capability to all client needs.

A great example is our close working relationship with The Interpreters; Paul Dixon with Chris Binney & James Shelley provide quantitative survey and digital horsepower, via skills in all facets of survey design, data collection and analysis.

ELEANOR CYRON

Eleanor Cyron worked with Tim at BrandHook and brings strong qualitative skills to the team, both face-to-face and online. At Jigsaw Research, she gained rich experience working in advertising. Elle is a skilled moderator and analyst with particular expertise in brand, pack and communications research.

MARTIN LE GRICE

Martin Le Grice is a highly skilled, independent, qualitative researcher who has a 20-year relationship partnering with Tim.

Following a background in brand management (Nestle) and advertising (McCann Erickson), he fell in love with qualitative research in the mid-90’s and has lived and breathed research ever since.

He is especially strong in B2B research and has consulted to clients across a wide range of industry categories – especially in financial services, IT&T, education, retail, government policy and advertising.

Our Approach

The word ‘insight’ is as over-used term as one will ever hear. Frankly, an insight isn’t worth a jot unless it can be interpreted to link in a fresh, motivating way with your product or service’s key features.

How we do this is a delicious blend of contemporary science and art. We look both close and deep. We are very aware of the implications of System 1 and 2 brain activity, conscious and unconscious drivers etc. and we use a wide array of synergistic tools (including Jungian archetypes and sensate projective techniques) to reveal fresh insights that we help you build into brand positioning and communications strategy.

And because your customers neither say what they mean nor mean what they say, we understand the pro’s and con’s of traditional research ‘ask and tell’ methodologies and digital platforms. We know when ‘watch and listen’ approaches are needed, especially with CX work.

How we share these insights and resultant strategy is achieved simply and clearly and managed with all stakeholder groups with diplomacy.

We use measurement techniques and tools to understand the broader context of market and opportunity sizing, target market behaviour and characteristics.

TJB STRATEGIES PRIVACY POLICY

TJB Strategies Pty Ltd (ABN 62 616 383 325) respects and upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”). TJB Strategies also adheres to the Privacy (Market and Social Research) Code 2014 (“Code”). For more information about the Privacy Act, the Australian Privacy Principles and the Code click here.

For more information about the Australian Privacy Principles click here.

This Privacy Policy for TJB Strategies lets you know what personal information of yours we hold, what we do with it, who we will disclose it to and how you can access the personal information we hold about you. You can also find out here how to change inaccurate personal information and how to opt out of receiving communications from us.

WHAT PERSONAL INFORMATION ABOUT YOU DOES TJB STRATEGIES COLLECT AND HOLD?

The information TJB Strategies collects can sometimes include information such as your name, contact details and/ or associated research information. When providing personal information you have the option of remaining anonymous or using a pseudonym to be identified. However, in certain circumstances, such as where we receive your contact details from a third party or where the research data itself may potentially allow for identification, this may not be practicable.

Depending on the nature of the research we conduct, we may also collect sensitive information from you which may include, amongst other information, your political opinions or health information. However, sensitive information will only be collected with your prior consent and only if it is directly related to, or reasonably necessary for, the research we conduct.

HOW DOES TJB STRATEGIES COLLECT AND HOLD YOUR PERSONAL INFORMATION?

TJB Strategies will generally collect your personal information directly from you in the course of you participating in our research and/ or surveys. However, we may also from time to time collect personal information about you from third parties, such as when a client’s organisation, social market research recruiter or panellist provides personal information. In each case the third party we understand will have obtained your consent to disclose this information for social or market research purposes.

WHAT ARE THE PURPOSES FOR WHICH TJB STRATEGIES USES, HANDLES AND DISCLOSES YOUR PERSONAL INFORMATION?

We will only use and disclose your personal information for the purpose of conducting our research and in accordance with this Privacy Policy. We will not use or disclose your personally identifiable information for the purpose of advertising, promotions or direct marketing activities. If you declined to participate in our research, we may use your personal information to re-contact you for a research purpose if we have valid reasons to believe a genuine research concern warrants such re-contact. If you have participated in our research, we will only re-contact you if you were informed of this or we have valid reasons to believe a genuine research concern warrants such recontact.

WHO WILL TJB STRATEGIES DISCLOSE YOUR PERSONAL INFORMATION TO?

TJB Strategies will not disclose any personally identifiable research information we collect from you unless we have your express prior consent and will only report the information you provide in an aggregate form that will not personally identify you unless we have your express prior consent. We will not disclose any personal information or personally identifiable research information to a third party for a purpose other than conducting our research unless we have your express prior consent or are required to do so by an Australian law or court/tribunal order.

In the course of conducting our research we may rely on third party service providers to host or store the data we collect who are located overseas (and whose details you may request). In most cases, this survey data and research information will not be personally identifiable. We will also take reasonable steps to ensure any service providers (and their employees and contractors) comply with the Privacy Act and this Privacy Policy and/or are subject to similar privacy laws or contractually.

OPENNESS

You have the right to request access to any personal information we hold about you. You can request this information by contacting the Privacy Officer at the details listed below. Where we hold information that you are entitled to access, we will respond to your request in a reasonable time and endeavour to provide you with a suitable range of choices as to how access is provided (e.g., emailing or mailing it to you). A fee may be charged to cover the cost of retrieval. However, this fee will not be excessive and will only apply to the facilitation of your request.

If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.

QUESTIONS AND COMPLAINTS

If you have any questions about this Privacy Policy or believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Privacy Act, the APPs or the Code, then we ask that you contact us immediately using the following contact details:

Privacy Officer:

Address: 36 Beaconsfield Road, Moss Vale, NSW 2577
Email: tim@tjbstrategies.com.au
Phone: 0414 278 256

We will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:

Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749

TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)

TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)

Post: GPO Box 2999 Canberra ACT 2601

Fax: +61 2 9284 9666

Email: enquiries@oaic.gov.au

TJB STRATEGIES WEBSITE

When visiting TJB Strategies’ website, the site server makes a record of the visit and logs the following information for statistical and administrative purposes:

  • the user’s server address – to consider the users who use the site regularly and tailor the site to their interests and requirements;
  • the date and time of the visit to the site – this is important for identifying the website’s busy times and ensuring maintenance on the site is conducted outside these periods;
  • pages accessed and documents downloaded – this indicates to TJB Strategies which pages or documents are most important to users and also helps identify important information that may be difficult to find;
  • duration of the visit – this indicates to us how interesting and informative the TJB Strategies site is to candidates; the type of browser used – this is important for browser specific coding
  • in order to optimize the TJB Strategies website and better understand it’s usage, we collect the visiting domain name or IP address, Computer Operating System, Browser Type and Screen
RETENTION & DESTRUCTION OF PERSONAL INFORMATION

TJB Strategies will destroy or de-identify your personal information as soon as practicable once it is longer needed for our research purposes unless required otherwise by our clients, or any other policies/ laws/ regulations the organisation may need to adhere to (e.g. such as archiving information for tax purposes). In circumstances where your personal information is retained your personal information will continue to be protected in accordance with this Policy. If we destroy personal information we will do so by taking reasonable steps and using up-to-date techniques and processes.

SECURITY OF INFORMATION

TJB Strategies will take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our website and to protect such information from loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction. However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mail sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.

MISCELLANEOUS

In this policy “personal information” has the same meaning as under the Privacy Act. This policy is effective from 1 August 2017. We may change this policy from time to time. Although we intend to observe this Privacy Policy at all times, it is not legally binding on TJB Strategies in any way. From time to time we may regard it as necessary or desirable to act outside the policy. TJB Strategies may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under the Privacy Act or other applicable legislation.

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